Refunds and cancellations
This policy is the general baseline for purchases made through Amayx-operated sales channels. If a product checkout or signed proposal displays a more specific refund policy, that specific policy controls for that purchase. Nothing here limits a non-waivable right under applicable consumer law.
1. How to request help
Email refunds@amayx.com with the account email, order or Tap charge reference, purchase date, product or service, and a short explanation. Do not send a full card number, card security code, password, or API key.
Amayx aims to acknowledge a complete request within two business days and provide a decision or request necessary information within seven business days.
2. Duplicate or incorrect charges
A confirmed duplicate charge, amount charged in error, or payment for access that Amayx cannot deliver is eligible for correction or refund. Where only part of a paid service was unavailable, Amayx may provide a proportional refund or equivalent credit after discussing the remedy with the customer.
3. Usage credits
Unused usage credits may be requested for refund within 14 calendar days of purchase unless the checkout states a different window. Credits already consumed to provide AI inference, OCR, search, storage, or another metered service are not refundable except where the service failed and no useful result was delivered.
4. Subscriptions
Customers may cancel future renewal through the product account controls or by contacting billing support. Cancellation stops future recurring charges but normally does not retroactively refund a current billing period that has already begun. A product-specific trial, money-back promise, or mandatory legal right takes priority.
If a cancellation control is unavailable or does not work, contact Amayx before the next renewal date. Amayx will use the timestamp of the first complete cancellation message when reviewing an unintended renewal.
5. Freelance, implementation, research, and training services
Professional services are governed by the signed proposal, statement of work, invoice, or written acceptance. Completed milestones and time already worked are non-refundable. If an engagement is cancelled before completion, Amayx will account for completed work, committed third-party costs, and any cancellation term in the agreement, then refund any remaining prepaid amount that is not earned or committed.
If Amayx cancels a scheduled training session or cannot provide an agreed deliverable, the customer may choose a reasonable reschedule, replacement, account credit, or refund for the undelivered part.
6. Open-source software
Source code offered free under an open-source license has no purchase price to refund. Charges for optional hosting, credits, support, implementation, or training around that software remain covered by the relevant paid-offer terms.
7. Refund destination and timing
Approved refunds are returned to the original payment method through Tap Payments when possible. Tap and the customer’s bank determine final processing time after Amayx submits the refund. A refund status may remain pending or accepted while the payment provider and issuer complete processing.
8. Chargebacks
Please contact Amayx first so the transaction can be identified and a remedy attempted. This does not remove any right to dispute a transaction with a payment provider or bank.
9. Contact
Refunds and billing: refunds@amayx.com
General support: admin@amayx.com